Updated: January 2026 Full Data Protection

Privacy Policy 77pg — Personal Data Protection for Malaysian Players

Your privacy is something we take very seriously. This document details how 77pg collects, processes, stores, and protects your personal information — so you can play with peace of mind, knowing your data is in trusted hands.

256-bit SSL Encryption

All data transmitted between your device and 77pg servers is protected by 256-bit SSL encryption — the same security standard used by leading banking institutions.

No Sharing Without Consent

Your personal information will not be shared, sold or transferred to any third party without your written consent, except as stated in this policy.

Data Control in Your Hands

You have the right to access, correct, and request deletion of your personal data at any time through the 77pg customer support team.

Secure Data Storage

Your data is stored in server infrastructure protected by strict access controls, continuous monitoring, and regular backups to prevent data loss or breaches.

Malaysia PDPA Compliance

The 77pg Privacy Policy is drawn up in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA), ensuring your rights as a user are fully respected.

Timely Update Notice

Whenever there are material changes to this Privacy Policy, you will be notified in advance via an in-platform notice or email before the changes take effect.

01Introduction

Welcome to the 77pg Privacy Policy page. We understand that your trust is our most valuable asset. That is why we are committed to ensuring that every piece of personal information you share with us is handled with full integrity, transparency, and responsibility.

This Privacy Policy explains the privacy practices of 77pg regarding the collection, use, storage, and disclosure of personal data you provide while using our platform — whether through the website, mobile app, or any other service channel we offer.

This document applies to all registered users and visitors of the 77pg platform. By continuing to use our platform, you acknowledge that you have read and fully understood this Privacy Policy.

This Privacy Policy is to be read together with Terms and Conditions 77pg. Both documents together form a comprehensive agreement between you and our platform.

02Data We Collect

77pg collects various types of personal information depending on how you interact with our platform. Generally, the data we collect falls into three main categories:

Data You Provide Directly:

  • Full name, date of birth and identification card number (for KYC verification).
  • Email address, phone number, and residential address.
  • Bank account details and registered payment methods.
  • Identity verification documents such as a copy of your national ID or passport.
  • Information you provide when communicating with our customer support team.

Automatically Collected Data:

  • IP address, device type, operating system, and web browser version used.
  • General location data based on IP address (not precise GPS location).
  • Gaming session records, wagering history, and transaction data.
  • Cookie and tracking technology data describing how you navigate our platform.
  • Time and duration of each login session.

Data from Third-Party Sources:

  • Verification information from the KYC service providers we use.
  • Payment processing data from approved payment gateways.
  • Fraud prevention information from our security service partners.

We only collect data that is strictly necessary for the stated purposes. We do not collect sensitive information such as your health data, religious beliefs or political views.

Data Type Example Primary Purpose
Identity Data Name, IC, date of birth KYC verification & eligibility
Contact Data Email, phone, address Communications & account notifications
Financial Data Banking information, transaction records Deposit & withdrawal processing
Technical Data IP, device, browser Security & fraud detection
Usage Data Game history, login sessions Platform improvement & support

03How We Use Your Data

The information we collect is used responsibly for the following purposes:

  • Account Management: Creating, verifying and maintaining your member account, including the required KYC process.
  • Transaction Processing: Processing deposits, withdrawals and all financial transactions on the platform securely and efficiently.
  • Platform Security: Detecting and preventing fraudulent activity, multi-account usage, money laundering and other security threats.
  • Customer Support: Providing effective assistance when you contact our support team, by accessing relevant account records.
  • Service Communications: Sending important notifications related to your account, such as transaction confirmations, security alerts and terms updates.
  • Marketing & Promotions: With your consent, sending relevant promotional offers, bonuses, and new product information. You may withdraw this consent at any time.
  • Platform Enhancement: Analysing usage patterns in aggregate to improve overall performance, interface and user experience.
  • Legal Compliance: Fulfilling obligations under applicable laws and regulations, including reporting requirements to the relevant authorities where necessary.

04Data Processing Grounds

77pg processes your personal data based on the following grounds recognised under applicable data protection laws:

  • Contract Performance: Processing required to fulfil the service agreement between you and 77pg, including account management and transaction processing.
  • Legal Obligation: Processing required to comply with legal requirements, including anti-money laundering (AML) and KYC requirements.
  • Legitimate Interest: Processing for legitimate business interests such as fraud detection, network security and service improvement, provided these interests do not override your fundamental rights.
  • Consent: For marketing communications and non-essential cookie usage, we will obtain your explicit consent beforehand. You may withdraw this consent at any time without affecting your access to our core services.

05Data Sharing

77pg does not sell, rent, or trade your personal data to any third party for their own marketing purposes. Your data is shared only in the following circumstances:

  • Service Providers: Companies that help us operate the platform — including KYC service providers, payment gateways, hosting providers, and customer support services — are all subject to strict data protection agreements.
  • Legal Requirement: When required by court order, law enforcement agencies, or a competent regulatory authority.
  • Fraud Prevention: Sharing the minimum necessary information with security partners to address suspected fraudulent activity.
  • Business Transfer: In the event of a merger, acquisition, or asset sale, your data may be transferred to the new entity, which will continue to uphold the obligations set out in this Privacy Policy.

Every third-party service provider we engage is required to meet data security standards equal to or higher than our own. We do not permit them to use your data for any purpose other than what we have directed.

06Cookies & Tracking Technologies

77pg uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

  • Essential Cookies: Required for core platform functions such as login session verification and security. These cookies cannot be disabled without affecting platform functionality.
  • Preference Cookies: Saving your preferences such as language, display settings and game preferences to deliver a more personalised experience.
  • Analytics Cookies: Helps us understand how users interact with our platform in aggregate, for continuous improvement purposes. This data does not identify you individually.
  • Security Cookies: Used to detect suspicious activity, prevent unauthorised access, and protect your account.

You can manage cookie settings through your web browser preferences. However, disabling certain cookies may affect some features of the 77pg platform.

07Data Security

Protecting your personal data is 77pg's highest priority. We implement multiple layers of technical and organisational security measures to prevent unauthorised access, loss, misuse or disclosure of data:

  • 256-bit SSL/TLS encryption for all data in transit.
  • Encryption of sensitive data at rest within our database.
  • Role-based access control — only staff who require access to specific data are permitted.
  • Continuous 24/7 security monitoring and intrusion detection systems.
  • Periodic security audits by independent third parties.
  • Security awareness training for all 77pg staff who handle user data.
  • A comprehensive incident response plan in the event of any data breach.

While no security system can guarantee 100% protection, we continuously update our security measures to address the latest threats and newly identified vulnerabilities.

08Data Retention Period

77pg retains your personal data only for as long as necessary to fulfil the stated purpose of collection or as required by law. Generally:

  • Active Account Data: Retained for as long as your account is active and for a specified period after account closure for legal compliance purposes.
  • Financial Transaction Records: Retained for a minimum of seven (7) years in line with Malaysia's anti-money laundering legal requirements.
  • KYC Records: Retained for five (5) years after the account closure date or termination of the business relationship.
  • Security Logs: Retained for twelve (12) months for security incident investigation purposes if required.
  • Support Communication Data: Retained for three (3) years after case resolution for reference and service quality purposes.

When data is no longer needed, it will be securely deleted or anonymised using industry-accepted methods.

09Your Rights

As a 77pg user, you have certain rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights:

Right of Access

You have the right to request a copy of the personal data we hold about you and to obtain information on how it is used.

Right to Rectification

You may request the correction of any inaccurate or incomplete information about you in our records.

Right to Erasure

In certain circumstances, you may request that your personal data be deleted, subject to applicable legal obligations.

Right to Object

You may object to the processing of your personal data for direct marketing purposes or on certain legitimate interest grounds.

Right to Data Portability

You have the right to receive your personal data in a machine-readable format and to transfer it to another service provider.

Right to Restriction of Processing

You may request a restriction on the processing of your data in certain situations, such as when you are disputing the accuracy of the data.

To exercise any of the above rights, please contact the 77pg customer support team via live chat. We will respond to your request within 30 days of receipt, subject to identity verification.

10Children's Data

The 77pg platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data from minors.

If we discover that personal data from a minor has been collected without proper verification, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered an account on our platform, please contact our support team immediately.

Parents and guardians are responsible for ensuring that children under their care do not access the 77pg platform. Consider using parental control software on shared devices.

11Policy Amendments

77pg reserves the right to update or amend this Privacy Policy at any time to reflect changes in our privacy practices, new legal requirements, or platform service improvements.

For any material changes, we will provide you with reasonable advance notice through one or more of the following methods:

  • A prominent notice on the 77pg platform homepage.
  • Notification via email to the address registered to your account.
  • In-app notifications on the 77pg mobile app (where applicable).

The "Updated" date at the top of this page always reflects the latest version of the Privacy Policy currently in effect. Your continued use of the platform after any changes take effect constitutes your acceptance of the updated policy.

12Contact Us

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, please contact us through the following channels:

  • Live Chat: Available 24/7 directly within the 77pg platform — the fastest way to get an immediate response.
  • Privacy Email: [email protected] (displayed as text only)
  • Frequently Asked Questions: Visit page FAQ us for answers to frequently asked privacy questions.

We are committed to addressing all privacy-related enquiries seriously and in a timely manner. Your trust is our priority.

For personal data rights requests such as access, correction, or deletion, please clearly state the type of request when contacting us so we can process it more efficiently.

Play with Peace of Mind on a Platform That Protects Your Privacy

77pg ensures that every piece of information you share is protected with the latest technology and transparent policies. Register today and experience the difference of a platform that truly puts your security first.

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